At AbhangBooks, we are committed to delivering your favorite books to your doorstep in a safe and timely manner. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders placed on our website [www.abhangbooks.com].

1. Shipping Coverage

We currently deliver to most locations across India. If your location is not serviceable by our courier partners, we will notify you at the time of checkout or after placing the order.

2. Order Processing Time

  • All orders are processed within 1–2 business days (excluding Sundays and public holidays).
  • Orders placed after 5:00 PM IST will be processed the next business day.
  • You will receive an email or SMS confirmation with tracking details once your order is shipped.

3. Estimated Delivery Time

Estimated delivery time depends on your location:

  • Metro Cities: 2–5 business days
  • Other Urban Areas: 3–7 business days
  • Rural/Remote Areas: 5–10 business days

Please note that these are estimated timelines and may vary due to factors beyond our control (e.g., weather conditions, courier delays, festivals, etc.).

4. Shipping Charges

  • Free Shipping: On all prepaid orders above ₹499.
  • For orders below ₹499, a flat shipping charge of ₹49 is applicable.
  • COD Orders: May include additional handling charges.

Shipping charges, if applicable, will be clearly displayed at checkout.

5. Tracking Your Order

Once your order is shipped, we will send you a tracking link via SMS or email. You can track your order status anytime using this link.

If you do not receive tracking details within 48 hours of placing your order, please contact our support team.

6. Delays or Issues

While we strive to deliver on time, there may be occasional delays due to:

  • Courier partner issues
  • Incorrect/incomplete delivery address
  • Natural disasters or strikes
  • High seasonal demand

We request your patience and understanding in such situations. If your order is significantly delayed, please reach out to us and we will do our best to resolve the issue.

7. Undelivered or Returned Orders

If a shipment is returned to us due to:

  • An incorrect address
  • Failed delivery attempts
  • Customer unavailability

We will contact you to reattempt delivery. Additional charges may apply for re-shipping.

8. International Shipping

Currently, we do not offer international shipping. We only deliver within India.

9. Damaged Packages

If you receive a damaged package:

  • Do not accept it if visibly damaged.
  • If accepted, take photos of the package and contents immediately.
  • Notify us within 24 hours of delivery to claim a replacement or refund.

Refer to our Refund and Returns Policy for further assistance.