At AbhangBooks, we aim to provide the best quality books and services. However, if you’re not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return or exchange under the following conditions:
- Damaged or Defective Books: If your book is delivered in a damaged or misprinted condition.
- Incorrect Order: If you receive the wrong book or edition.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
2. Non-Returnable Items
Certain items are non-returnable, including:
- E-books or digital downloads
- Books marked as “non-returnable” on the product page
- Gift cards
- Personalized or custom-ordered books
3. Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund.
- Approved Returns: Refunds will be processed to your original method of payment within 5–7 business days.
- Shipping Costs: Shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
If you received a damaged or incorrect book, we will send a replacement at no extra cost after verifying the issue. To request an exchange, please email us with:
- Order number
- Photos of the damaged/incorrect item
- Description of the issue
5. How to Initiate a Return
To request a return, email us at support@abhangbooks.com with the following details:
- Your full name and order ID
- Reason for return
- Photographic evidence (if applicable)
Our team will guide you through the next steps.
6. Cancellations
- Orders can be cancelled within 12 hours of placing them.
- Once the order is shipped, cancellation is not possible.
- In case of prepaid orders, the refund for cancelled items will be processed within 5–7 business days.